Mass Airtime Top-ups Help


Overview

The Chura Mass Airtime Top-up service enables you to easily make, manage and track your airtime top-ups to multiple phone numbers in different networks.

Signing up

To begin using the service, just go to www.chura.co.ke/masstopup. You'll be guided through the sign up process

mass top-ups landing page
Fig.1 - The landing page of the Mass Airtime Top-ups service. Just enter your email address and hit "GO"

Indicate your details as requested in the form as in the figure below

mass top-ups sign up form
Fig.2 - The sign up form

Loading your account

In order to make top-ups you will need to Load your mass airtime top-ups account with funds. To do this, follow the steps below:

  1. The first step is to initiate the process. There are several ways to do this

    • You can start off by hitting the Load balance button on the Overview page

      load balance option1
      Initiating the process of loading account from the overview page

    • The other option is to select payments tab on the navigation bar and then clicking the Load balance button on the payments page

      load balance option2
      Initiating the process of loading account from the Payments page

  2. Once you do that a popup will appear showing the payment options available

    payment options
    The available payment options to load your account
    load balance option2
    The bank payment option open

Topping up phone numbers

There are several ways to initiate the process of topping up phone numbers. Here are two of them:

  • You can hit the New Top-up button on the Overview page

    top-up option
    Fig.3 - Initiating the top-up process from the overview page

  • The other option is to go to the Top-ups page hit the New Top-up button

    top-up option
    Fig.4 - Initiating the top-up process from the Top-ups page

In order for you to be able to distribute airtime across many numbers you will need to:

  1. Upload the list with the number and amount to be sent
  2. Credit your balance with Chura
  3. Execute the top-ups

Uploading Lists

The process of uploading the list of numbers is as follows.

  1. Collect your top-up information. All you need is a phone number, the top-up amount, and the organization/sender.
  2. Create your top-up file. You can use a text editor e.g Notepad or a Spreadsheet application like Microsoft Excel.
  3. Arrange your information. The first line must be the fields, 'number', 'amount', 'organization' in that order
    sample csv file
    Fig.5 A sample csv file in Microsoft Excel showing the arrangement of fields
  4. Once you enter your data, save the file as Comma Seperated File(.csv)
  5. Upload your file. Chura will scan your file for errors and allow you to review and confirm your top-ups
    uploading your list
    Fig.6 - Uploading a top-up list
    sample csv file
    Fig.7 - A view of the uploaded list

Once you have reviewed and confirmed your top-ups and hit "Next" , you will be asked, where applicable, to credit your balance in order to pay for the airtime. There is a chance you'll already be having enough funds to be able to facilitate the top-ups having loaded the funds as described here

You can either make payments via Mpesa or the bank following the steps outlined in the figures below

paying via Mpesa
Fig.8 - payment via Mpesa
paying via bank
Fig.9 - payment via bank

When you make the payments hit "Next"

Executing Top-ups

All you need to do now is click Top-up

Initiate top-ups
Fig.10 - Initiating top-ups

Re-executing Lists

When you execute a top up to a list of numbers, the transaction is saved in the Top-ups page which you can access by clicking on the Top-ups tab on the navigation bar.

Top-ups page
Fig.11 - Top-ups page

On this page you can view details about your top ups such as the total amount topped up, the phone numbers topped up and the date and time of the top up. You do this by hitting on the View Report on the top up transaction.

Top-up Report
Fig.12 - Top-up Report in summary

In order to execute top-ups to a list again just hit the Top-up this List button.

Reexecuting top-ups
Fig.13 - Reexecuting top-ups to a list

This takes you directly to the second step of topping up a list.

Reexecuting top-ups
Fig.14 - Reexecuting top-ups to a list

Editing Lists

At this step you may require to update the list in order to reexecute it.

Here you can add more numbers, delete and even edit others.

In order to edit or delete a phone number, just select it and the 'edit' and 'delete' buttons will become active.

editing list
Fig.15 - Editing a list

Managing Teams

Depending on the structure of an organization, the Mass Airtime Top-up service allows you to create a team and allocate different roles to each member.

To do this go, to the teams page by selecting the Team tab on the navigation bar.

Team page
Fig.16 - Team page

To add a member to the team just hit the add member button and then indicate their email address and their role. Once they log in or sign up the automatically assume the role you allocated them.

add member
Fig.17 - Adding a member to the team